TERMS OF SERVICE

Last Updated: [September 2026]

OVERVIEW

Welcome to Grants Hot Chicken. The terms "we," "us," and "our" refer to Grants Hot Chicken. Grants Hot Chicken operates this website and any related online ordering services, information, content, features, tools, products, food items, and services made available through the website (collectively, the "Services").

The Services are powered by Shopify, which enables us to provide certain online ordering and commerce functionality to you.

The terms and conditions below, together with any policies referenced herein (collectively, these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and responsibilities, including limitations of liability and other conditions that may apply when you use our Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. If you permit a minor to use the Services, you are responsible for supervising their use and ensuring that their use complies with these Terms.

To use certain Services, including online ordering, you may be asked to provide information such as your name, email address, telephone number, billing information, and other information necessary to process your order.

You represent and warrant that all information you provide through the Services is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the security of any account credentials you create and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2 - OUR FOOD AND SERVICES

We make reasonable efforts to accurately describe the food, beverages, menu items, prices, ingredients, and other services offered through the Services.

Menu items, ingredients, preparation methods, availability, portion sizes, prices, and other offerings may change from time to time without notice.

We reserve the right to discontinue any menu item or service at any time and may limit quantities or refuse service where reasonably necessary.

Images displayed through the Services are provided for illustrative purposes. Actual food presentation may vary.

Although we make reasonable efforts to provide accurate ingredient and allergen information, customers with food allergies or dietary restrictions should contact Grants Hot Chicken directly before placing an order. We cannot guarantee that any food item is completely free from a particular allergen because food may be prepared in a facility where various ingredients and allergens are handled.

SECTION 3 - ORDERS

When you place an order through the Services, you are submitting a request to purchase the selected food and other available items or services.

Grants Hot Chicken reserves the right to accept, decline, modify, or cancel an order for any lawful reason, including circumstances involving item availability, pricing errors, suspected fraud, payment issues, or operational limitations.

Your order is not considered accepted until Grants Hot Chicken confirms the order.

We must receive and process your payment before an order is accepted where payment is required at the time of ordering.

Please review your order carefully before submitting it. Once an order has been accepted and preparation has begun, we may be unable to accommodate cancellation or modification requests.

If we are unable to accept, modify, or cancel an order, we will attempt to notify you using the contact information provided when the order was placed.

Any refunds, cancellations, credits, or adjustments will be handled in accordance with our applicable refund or ordering policies.

You agree not to place orders for fraudulent, unlawful, or unauthorized purposes.

SECTION 4 - PRICES AND BILLING

Prices, menu items, discounts, promotions, and other charges are subject to change without notice.

The price charged for an order will generally be the price displayed at the time the order is submitted and will be reflected in your order confirmation.

Applicable sales taxes and other required charges may be added to your order as required by law.

Prices available through the Services may differ from prices offered through third-party platforms, promotional offers, or other locations or channels operated by Grants Hot Chicken.

We may offer promotions from time to time. Promotional offers may be subject to additional terms and conditions. If there is a conflict between the terms of a specific promotion and these Terms, the promotion terms will control with respect to that promotion.

You agree to provide current, complete, and accurate payment and account information for all purchases made through the Services.

You represent and warrant that you are authorized to use the payment method provided and that all charges incurred through your account will be honored by the applicable payment provider.

SECTION 5 - ORDER PICKUP AND DELIVERY

Where pickup or delivery services are offered, the applicable pickup or delivery instructions, estimated times, fees, and other conditions will be provided during the ordering process.

Estimated preparation, pickup, or delivery times are not guaranteed and may be affected by order volume, staffing, weather, traffic, equipment issues, third-party delivery services, or other circumstances outside our reasonable control.

You are responsible for providing accurate contact and delivery information when placing an order.

If an order is delivered to an incorrect address because incorrect or incomplete information was provided by the customer, Grants Hot Chicken may be unable to provide a replacement or refund.

Where a third-party delivery provider is used, delivery services may also be subject to that provider's terms and policies.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to our trademarks, brand name, logos, text, menus, photographs, graphics, designs, product and food descriptions, videos, audio, and other content, are owned by Grants Hot Chicken, its affiliates, or its licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit materials from the Services without our prior written consent, except as permitted by applicable law.

Grants Hot Chicken's name, logos, menu names, designs, slogans, and other identifying materials may constitute trademarks or other protected intellectual property. You may not use such materials without our prior written permission.

Shopify's name, logo, products, services, and related materials are trademarks of Shopify or their respective owners.

All other names, logos, products, services, designs, and slogans appearing through the Services are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools or services through the Services.

We do not necessarily monitor, control, or have input into such third-party tools.

Any third-party tools are provided "as is" and "as available" and without warranties, representations, or conditions of any kind, unless otherwise expressly provided.

Your use of optional third-party tools is at your own risk and discretion. You should review and understand the terms applicable to any third-party service before using it.

We may introduce new features, tools, or services through the Services in the future. Any such features will also be subject to these Terms unless otherwise stated.

SECTION 8 - THIRD-PARTY LINKS AND SERVICES

The Services may contain links, integrations, or functionality provided by third parties.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, availability, or other aspects of third-party websites, services, applications, or platforms.

If you choose to access third-party websites or services, you do so at your own risk.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Grants Hot Chicken is powered by Shopify, which enables us to provide certain online services and ordering functionality.

However, purchases and orders made through our Services are transactions between you and Grants Hot Chicken.

Shopify is not responsible for the food, preparation, fulfillment, customer service, or other aspects of transactions between you and Grants Hot Chicken.

To the extent permitted by applicable law, you acknowledge that Shopify and its affiliates are not responsible for claims arising from transactions between you and Grants Hot Chicken.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy, which can be viewed here:

[PRIVACY POLICY LINK]

By using the Services, you acknowledge that you have reviewed our Privacy Policy.

Because portions of the Services are hosted or supported by Shopify and other service providers, information submitted through the Services may be processed by Shopify and other third parties as necessary to provide, maintain, secure, and improve the Services and process your orders.

Please review our Privacy Policy for additional information regarding how personal information is collected, used, and shared.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, reviews, comments, photographs, proposals, plans, or other content to Grants Hot Chicken ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display that Feedback for purposes related to operating, improving, and promoting our business and Services, subject to applicable law.

You represent and warrant that:

1. You own or otherwise have the necessary rights to the Feedback you submit;
2. Your Feedback does not violate the rights of another person or entity;
3. Your Feedback does not contain unlawful, defamatory, abusive, threatening, obscene, or otherwise prohibited material; and
4. You have disclosed any compensation or incentive received in connection with your submission where required.

We are not obligated to maintain Feedback in confidence, compensate you for Feedback, or respond to Feedback.

We may remove or decline to publish Feedback that we reasonably determine violates these Terms, applicable law, or the rights of others.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information presented through the Services may contain typographical errors, inaccuracies, or omissions relating to menu items, ingredients, pricing, promotions, offers, availability, ordering information, or other content.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

We also reserve the right to cancel or modify an order if information was materially inaccurate at the time the order was placed.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

(a) for any unlawful or malicious purpose;

(b) to violate any federal, state, or local law, regulation, rule, or ordinance;

(c) to infringe upon or violate our intellectual property rights or the rights of others;

(d) to harass, abuse, threaten, harm, defame, or intimidate our employees, customers, or any other person;

(e) to transmit false or misleading information;

(f) to impersonate another person or entity;

(g) to interfere with the operation or security of the Services;

(h) to engage in fraudulent or unauthorized transactions;

(i) to introduce viruses, malware, or other harmful code;

(j) to collect or track personal information belonging to others without authorization;

(k) to spam, phish, or engage in other deceptive conduct; or

(l) to interfere with another person's use or enjoyment of the Services.

We reserve the right to suspend or terminate access to the Services when we reasonably believe that a user has violated these Terms or applicable law.

SECTION 14 - AGENTS

This section applies if you use, allow, enable, or cause the deployment of an automated software agent to access, use, or interact with the Services.

An "Agent" means software or a service that takes autonomous or semi-autonomous action on behalf of or at the instruction of a person.

No Agent may access, use, or interact with the Services in a manner that violates these Terms, applicable law, or technical restrictions established by us or our service providers.

We may limit or restrict automated access to the Services, including through technical measures.

Agents must not conceal or misrepresent their automated nature, circumvent security measures, bypass access restrictions, or interfere with the Services.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services, or any portion of them, at our discretion where permitted by law, including if we reasonably believe that you have violated these Terms.

You remain responsible for any amounts owed through the effective date of termination.

The provisions concerning intellectual property, feedback, disclaimers, limitations of liability, indemnification, governing law, and any other provisions that by their nature should survive termination will continue to apply after termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented through the Services is provided for general informational and ordering purposes.

To the fullest extent permitted by law, Grants Hot Chicken does not warrant that the Services will always be accurate, complete, current, uninterrupted, secure, or error-free.

Except as expressly stated by Grants Hot Chicken, the Services are provided "as is" and "as available," without warranties or conditions of any kind, express or implied, to the fullest extent permitted by law.

We do not guarantee that any particular menu item, ingredient, service, promotion, or offering will always be available.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Grants Hot Chicken, its owners, partners, officers, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from or related to your use of the Services or your inability to use the Services.

This limitation includes, where permitted by law, claims arising from interruptions to the Services, errors or omissions in website content, third-party services, or other circumstances related to your use of the Services.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Grants Hot Chicken, its owners, officers, employees, agents, contractors, affiliates, licensors, and service providers from claims, liabilities, damages, losses, and reasonable expenses, including attorneys' fees, arising from:

1. Your violation of these Terms;
2. Your violation of applicable law;
3. Your violation of the rights of another person or entity; or
4. Your misuse of the Services.

We will provide notice of an indemnifiable claim where required by law, provided that failure to provide prompt notice will not relieve you of your obligations unless you are materially prejudiced.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with any policies or operating rules posted by us on the Services, constitute the entire agreement between you and Grants Hot Chicken concerning your use of the Services and supersede prior or contemporaneous communications and proposals relating to the same subject matter.

SECTION 21 - ASSIGNMENT

You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent.

Any attempted assignment in violation of this provision may be void.

We may assign or transfer these Terms and our rights and obligations as permitted by law.

SECTION 22 - GOVERNING LAW

These Terms and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Grants Hot Chicken is headquartered, without regard to conflict-of-law principles.

You and Grants Hot Chicken consent to the applicable jurisdiction and venue of the courts located in that jurisdiction, to the extent permitted by law.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and will not limit or otherwise affect the interpretation of these Terms.

SECTION 24 - CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, in our discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.

It is your responsibility to review these Terms periodically for changes.

Where required by applicable law, we will provide notice of material changes.

Your continued use of or access to the Services following the posting of changes constitutes acceptance of the revised Terms.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Grants Hot Chicken
457 Main St
Highland Falls, NY 10928

Email: support@grantshotchicken.com
Phone: 845-839-0121